Customer and Colleague Engagement Centre Associate (20 Hrs/Week – Afternoon Shift)
Roles and responsibilities
Within Tesco Business Solutions and Technology, the Customer and Colleague Engagement Centre provides support for internal colleagues and external customers. The colleague support team receives IT and Product related queries while the customer team receives ClubCard, Tesco Online and general customer service related queries. Both teams are supported by an operational support team, to ensure an excellent customer experience and flawless operation.
- Ensuring all contacts are answered efficiently and resolved as detailed in the operating processes
- Delivering a great customer and colleague service experience
- Taking ownership of the issue, and using my knowledge and behavioural skills to engage, understand, action and deliver with confidence
- Escalating contacts efficiently, where required, to minimize impact on customers
- Spotting opportunities to improve process for the business
You will be great in this role if you have:
- Graduate/High school education
- Native Hungarian language
- Intermediate English knowledge
- Experience in Customer Service is an advantage
- Basic Computer Skills
- Experience of using MS Office (Excel, Word & Power Point)
Please note, that this position is 20 hrs/week afternoon shift with flex start 16:30 – 18:45
What we offer
Tesco is a diverse and exciting employer, dedicated to being #aplacetogeton, providing career defining opportunities to all our colleagues. If you chose to join our business, we will provide you with:
- Competitive Compensation package based on your experience and skills (Cafeteria, mobile phone, 10+5% shopping discount in every Hungarian Tesco store)
- Career Growth is not just a cliché – we operate in 3 markets as one Central European business, so there are many opportunities for growth and development
- Solid Business Background with more than 100 proud years of company history
- We are a Great Team and we are not fond of any formalities here
- Modern Office with great location (e.g.: free parking)
- Flexible Working policy (e.g.: home-office)
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#LI-Hybrid
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