Customer and Colleague Engagement Service Associate (PM Shift)
Roles and responsibilities
- Answering calls, mails
- Providing support to Tesco colleagues and customers in connection with ClubCard, Tesco Online and general customer service for Hungary
- Troubleshooting, delivering great service experience, resolving issues
- Taking ownership of the issue
- Escalating contacts efficiently
Please note this position is an afternoon shift starting flexibly from 12:30 – 14:30
You will be great in this role if you have:
- Graduate/ high school education
- At least advanced Hungarian knowledge
- Intermediate English knowledge
- Experience in Customer Service is an advantage
- Basic Computer Skills
- Experience in using MS Office (Excel, Word & PowerPoint)
- Proactive, positive attitude
- Fast thinking, customer focused
What we offer
Tesco is a diverse and exciting employer, dedicated to being #aplacetogeton, providing career defining opportunities to all our colleagues. If you chose to join our business, we will provide you with:
- Competitive Compensation package based on your experience and skills (Cafeteria, mobile phone, 10% + 5% shopping discount in every Hungarian Tesco store)
- Career Growth is not just a cliché – we operate in 3 markets as one Central European business, so there are many opportunities for growth and development
- Solid Business Background with more than 100 proud years of company history
- We are a Great Team and we are not fond of any formalities here
- Modern Office with great location (e.g.: free parking)
- Flexible Working policy (e.g.: home-office)
Tesco is committed to celebrating diversity and everyone is welcome at Tesco. As a Disability Confident Employer, we are committed to providing a fully inclusive and accessible recruitment process, allowing candidates the opportunity to thrive and inform us of any reasonable adjustments they may require.
#LI-AS1
#LI-Hybrid
Job area
Customer and Colleague Engagement Center
Job type
Junior roles
Location
1138 Budapest, Váci út 187.
Language requirement
ENG+HUN
Employment type
Full time
Deadline
2024-05-23
Similar positions