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Czech or Slovak Speaker People Admin Senior Associate

Job area: People (People administration and Payroll)
Job type: Junior roles
Location: 1138 Budapest, Váci út 187. Optima B Irodaház
Language requirement: English + Slovak or Czech
Employment type: Full time
Deadline: 2019. 12. 26.

About Us:

As one of the world’s largest retailers and the largest private employer in the United Kingdom (second largest after the UK government) Tesco serves millions of customers a week in our stores and online portal. Tesco is present in 10 countries all over the world including Ireland and Thailand. Tesco operates in Hungary since 1995. We cooperate in 4 countries structure with the Polish, Czech and Slovakian teams on a daily basis to offer the best to our customers. Our first Tesco Business Service has been established in 2004 in Bengaloru, India. The next step now to set up a brand new Tesco Business Services team for Central Europe. The team will be based in a new business services center in our existing Vaci út office in Budapest and will create hundreds of new specialist roles. The new team will provide dedicated support for colleagues and customers in the Czech Republic, Hungary, Poland and Slovakia.

Roles and responsibilities:

  • Ensure all deliverables with regards to number of transactions related to various administrative tasks connected with People lifecycle are completed in line with legislation and internal guidelines. This includes set up and maintenance of colleague data, validation of time and attendance information, administration of benefits, etc.
  • Use best judgement to asses if request is valid (correct in form, or as per the process defined in the SOP).
  • Create and deliver critical and complex process reports (like holiday plans, recalculation of entitlement, benefits reporting, etc) to Business and third parties.
  • Accuracy and time taken to process the request and raise queries (where requred) is maintained as per process standards and deliver work as per the standard operating procedures defined for each of these processes.
  • Train and mentor new joiners in the team on process specifications. Conduct checks and validations for the activities processed and tasks managed by the new hires during the nesting period.
  • Support in defining the process controls for every activity to ensure accuracy is maintained and processes are efficient.
  • Complete process validation according to the scheduled timelines, ensure any issues are fixed and then report output to Lead and Manager.

You will be great in this role if you have:

  • Czech or Slovak language knowledge at advanced level

  • English language knowledge at intermediate level
  • Ability to handle personal data with highest level of confidentiality

  • Ability to work accurately and consistently

  • Effective communication skills (both verbal and written)

  • Customer service mindset

  • Attention to detail

  • Logical reasoning and problem solving approach

  • Training and mentoring skills

  • Experience of balancing priorities in a fast paced, constantly changing environment to meet tight deadlines
  • Ability to solve simple / complex problem, analyzes solution alternatives