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Buying Lead

Job area: Product administration
Job type: Senior roles
Location: 1138 Budapest, Váci út 187. Optima B Irodaház
Language requirement: English + Hungarian/Slovak/Czech/Polish
Employment type: Full time
Deadline: 2020. 10. 31.

About Us:

Tesco opened its first store in Hungary in 1995. It currently serves 2,5 million customers a week in its 202 stores and is also Hungary's largest private employer. Tesco is committed to serve Hungarian customers a little better every day. The retailer works with 800 Hungarian suppliers to support their growth and exit into export markets. As a multi-disciplinary organization with a presence in Bengaluru, Central Europe and in the UK, at Tesco Business Services we serve our shoppers a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardizing processes, delivering cost savings, enabling agility and empowering our colleagues to do ever more for our customers. With cross-functional expertise, a wide network of teams and strong governance we reduce complexity thereby offering high quality services for our customers.

Roles and responsibilities:

  • Lead the daily operation in line with agreed SLAs and KPIs as well as required quality measures
  • Keep your team trained and capable of doing what is expected of them; work together with Senior associates on induction and cross - trainings within and between the teams
  • Act as an expert on the processes, keep contact with all stakeholders to resolve issues impacting daily operation; Provide root cause of issues by working with various teams aiming to resolve E2E solutions
  • Ensure planned & balanced work allocation within both teams with support of Senior Associates ensuring expected daily performance
  • Ensure escalation to line manager with major issues with solution proposals
  • Coordinate operation performance reporting, quality KPIs, lead necessary report developments, prepare reports for insights to support business decisions
  • Proactively check for issues that could impact normal operations necessary actions to minimize the impact;
  • Prepare and participate on stakeholders meeting with line manager and involve the team to meet expectations, solutions, improvements
  • Verify resolution with end-users on every escalation on an accurate and timely manner
  • Support & encourage CI mindset within the team and drive operational excellence through process improvements and efficiencies
  • Take part in building the team specific objectives and support realization to ensure we meet the targets we set out via team effort
  • Never be afraid to deliver bad news and always act with integrity

You will be great in this role if you have:

  • University / College degree (preferably in Business Administration)
  • English proficiency + 1 CE language
  • At least 3 years work experience in SSC environment, with at least 1-year experience in team lead position
  • Experience in MS office programs
  • Experience in workflow management systems use
  • Continuous improvement knowledge, track records of process improvements delivered are advantages